The use of services from Connexins constitutes agreement to these terms. You may view our Privacy Policy.
Account Setup
After we receive your payment for a product or service, we will promptly setup your account, product, and/or service. For our protection and that of our other clients, each transaction is screened for potential fraud. Please make sure to provide to us valid contact information (at least an email address you already use and check regularly) so we may contact you if any issues arise that would require your attention. If you need to verify or change this information, please contact us. Providing false contact information of any kind may result in the termination of your account.
Your Website Content
All services provided by Connexins may only be used for lawful purposes, as deemed by the law of the United States of America. The customer agrees to indemnify and hold harmless Connexins from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark laws is prohibited. This includes, but is not limited to, unauthorized copying of music, books, or photographs. Selling counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of copyright will be removed. If an account is found to be in repeated copyright laws violation will be suspended and/or terminated. If you believe that your copyright or trademark is being infringed upon by a Connexins client, please email abuse@connexins.com.
Newsgroup, Chat Forums, Other Networks
You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.
Payment Information
You agree to supply appropriate payment for the services received from Connexins, in advance of the time period during which such services are provided. You agree that until and unless you notify us of your desire to cancel any or all services received, those services will be billed on a recurring basis.
Cancellations must be done in writing. Once we receive your cancellation request and have confirmed all necessary information with you via e-mail, we will inform you by email that your account has been canceled. If you do not hear back from us within 72 hours, please let us know.
As a client of Connexins, it is your responsibility to ensure that your payment information is up-to-date, and that all invoices are paid on time.
You agree that until and unless you notify Connexins of your desire to cancel any or all services received, those services will be billed on a recurring basis, unless otherwise stated in writing. We reserve the right to bill your credit card or billing information on file with us. Connexins provides a 7-day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 7-days and not paid will result in a $10 late fee and/or an account suspension until account balance has been paid in full. The $10 late fee is applied in addition to whatever else is owed to us for services rendered. Access to the account will not be restored until payment has been received.
Connexins reserves the right to change the monthly payment amount and any other charges at any time.
Cancellations and Refunds
Connexins reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Customers may cancel at any time by emailing us. We will verify your cancellation request prior to terminating the account. Refunds are only permitted if you are within the first 30 days of service. Violations of the Terms of Service will waive the refund policy.
Money back Guarantee
Your hosting account features a 30-day unconditional money back guarantee. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount.
Uptime Guarantee
We guarantee 99.9% uptime, otherwise you may receive up to one month of credit on your account. Approval of the credit is at the discretion of Connexins dependent upon justification that you provide to us. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact support@connexins.com with justification. All requests must be made in writing via email.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Connexins harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorney’s fees asserted against us, our agents, customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Connexins against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Connexins; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from our server.
Arbitration
Any disputes in excess of $1,000 (or the maximum limit for small claims court) arising shall be submitted to binding arbitration before the Joint Ethics Committee or a mutually agreed upon Arbitrator pursuant to the rules of the American Arbitration Association. The Arbitrator’s award shall be final, and judgment may be entered in any court having jurisdiction thereof. The Client shall pay all arbitration and court costs, reasonable attorney’s fees, and legal interest on any award or judgment in favor of CONNEXINS.
Disclaimer
Connexins shall not be responsible for any damages your business may suffer. Connexins makes no warranties of any kind, expressed or implied for services we provide. Connexins disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Connexins and its employees.
Disclosure to law enforcement
While we respect our clients’ privacy, Connexins may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes to the TOS
Connexins reserves the right to revise its policies at any time without notice.
Account Termination
If you violate any of the rules listed in this Terms of Service agreement, Connexins reserves the right to terminate your account. In addition, any abuse of our staff in any medium or format will result in the suspension or termination of your services.
If you have any questions or concerns, please do not hesitate to contact us.